Returns & Exchanges
We want you to be completely enchanted by your Case-Mate x LoveShackFancy purchase; however, if you are not satisfied, we accept returns on unused items in their original floral packaging within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare Your Package
Carefully pack your items in the original designer packaging to ensure they remain protected and eligible for a full refund.
Attach the Label
Download and print your prepaid shipping label from the portal, then securely affix it to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; your refund will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing